At noosh, based in Barcelona, we respect your privacy and will protect your data in every way possible. This privacy statement will tell you how we collect, maintain, and upkeep your data and why we collect that data.

Information We Collect

While browsing on our website: We will collect information via cookies, tags, web beacons, and other similar identifiers. This is done for us to get information about how the site is used and to optimize the user experience for all site visitors. Additionally, we might use this information to provide you relevant advertising in channels you might visit. This processing is based on your consent. Learn more from our cookies section further down on this page and adjust your cookie settings from the footer link “Cookie Settings.”

Information we collect:

• IP addresses, information provided via cookies, tags, web beacons, and other similar identifiers.

Why: To better understand our site visitors and how we can improve the user experience of our website for all visitors. We might also use this information to provide you with relevant advertising.

Information you provide us (via forms, during phone calls, meetings, and similar interactions): We might occasionally ask you to provide more information for us in exchange for content, information, or to learn more about our offering. This exchange of information is voluntary and you may opt-out of this any time you wish. We use this information to provide the best possible service to you, gather statistics of what content is useful to whom, and possibly to provide you with relevant advertising in channels you might visit. We have a legitimate interest to improve our services and to contact you to provide information on our services. Given the relationship between us and the information provided to you in this Privacy Statement, you may reasonably expect such processing to take place. We can also send you email, SMS, or similar marketing based on legitimate interest. This type of marketing is voluntary and you can opt-out any time you wish. Learn more from our cookie policy.

Information we collect:

This information varies between sources and is explained at the point-of-collection but can include:

• Personal information such as your name, email, and phone number

• Information about your company such as its name, your title and position, company business area, business ID, yearly revenue, headcount, address, and similar information

Why: To provide you with more relevant content, relevant information about our offering, better user experience, news and information about our company, and more relevant advertising.

Information We Collect When You Become Our Customer

When you become our customer, we will ask you to provide information for us to provide you with the service that has been agreed upon. This information will be collected purely in order for us to provide you with the best possible service and to enter into or execute a contract between us. We may also need to process this information in order to investigate a breach or defend a legal claim and to fulfill our statutory obligations. This processing is based on our legitimate interest or legal obligation.

Information we collect:

This information includes:

• Personal information such as your name, email, and phone number

• Information about your company such as name, your title and position, necessary information for invoicing, company business area, business ID, yearly revenue, headcount, address, and similar information

• Information about our interactions such as your order history, NPS score, feedback you have provided, and other information you have provided us concerning our mutual contract

Why: To provide you with the services we have agreed upon in our contract, for developing our services, and to make sure you are satisfied with our services. In addition, we may process information about you to investigate breaches or for other required and legal obligation reasons.

Your Rights

• Right of access, rectification, and deletion: To request access to personal information that we hold about you, we require that you submit your request in writing at the e-mail address or postal address shown below with reasonable proof of your identity. You may be able to access your personal information and correct, amend, or delete it where it is inaccurate or outdated.

• Right to object and restrict processing: You may object to processing based on legitimate interest, such as marketing, by opting out of direct marketing messages or by contacting us at the e-mail address or postal address shown below. We restrict processing e.g. when you contest the accuracy of your personal information, object processing as defined above or when we no longer need your personal information for the processing, but we need to store the information for the establishment, exercise, or defense of legal claims or the protection of the rights of another natural or legal person.

• Right to withdraw consent: You may withdraw your consent at any time by opting out of direct marketing messages or by contacting us at the e-mail address or postal address shown below. You may also withdraw your consent at any time by adjusting your cookie settings, accessible from the footer link “Cookie Settings.”

• Complaints: You may complain to a supervisory authority if you consider that noosh has processed your personal information in breach of the applicable data protection legislation or this Privacy Statement. We encourage you to contact us with any concerns you may have at the e-mail address or postal address shown below.

We will respond to your request within 30 days of the request. If we cannot fulfill your request, we will provide you with a written explanation of why we had to deny your request.

Retention of Personal Data

In general, Noosh will retain your personal data as long as it is necessary to provide you with the services, content, and other information you have requested from us.

Personal information concerning customers is processed for as long as the customer relationship is in force and thereafter as long as necessary to fulfill our legal obligations. We use your contact details for marketing for as long as your contact details remain accurate and up-to-date and you have not opted out of our marketing messages.

The retention time of data collected by third-party cookies is governed by the privacy policies of those third parties.

We make reasonable efforts to keep personal information accurate, complete, current, and relevant, based on the most recent data available to us. We will delete all the data that is not necessary to be retained.

Disclosures and Transfers

We may share data relating to you in the following cases:

• Consent: We may disclose your personal information to third parties if you have given your consent to do so.

• Authorities: We may disclose your personal information to authorities following statutory legislation.

• Mergers and acquisitions: If we sell, merge, or otherwise arrange our business operations, your personal information may be disclosed to buyers and their advisors.

• Direct marketing and market research: We can disclose personal information for direct marketing, opinion, and market research unless you have objected to such disclosure.

• Debt collection and legal claims: We may disclose your information to parties with whom it might be necessary when we reasonably believe it is required by law or in connection with legal proceedings; to prevent harm to noosh or its customers; to enforce the contract between us; investigate breaches; present or defend a legal claim; for the prevention and detection of crime or the apprehension or prosecution of offenders or other similar legal reasons.

We use service providers to help us provide the needed services. All our service providers are either located inside the European Economic Area or they comply with the safeguards set out in the applicable data protection legislation, such as they reside in a country with an adequate level of data protection or the parties have executed standard contractual clauses approved by the European Commission. We can also share your information with others in noosh, but only when necessary and only with those employees who need that access because of their job requirements.

Security

We are committed to protecting your personal information to the best of our ability. While no system or service is completely secure, noosh takes reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. This includes making sure our partners and vendors comply with best practices as well as making sure our personnel are instructed and trained to ensure the protection of your personal information.

Contact

Noosh is located in Barcelona - Spain

Have any questions about your personal information?
If you want to contact us, send an email to info@nooshcreative.com